:root{
  --green:#14483a; --green-d:#0f382e; --green-l:#1c6b52; --green-soft:#e2efe8;
  --orange:#e8973f; --blue:#4a90c2; --ok:#3f9d6a; --red:#d96a5a;
  --bg:#f2f4f1; --panel:#ffffff; --ink:#2f3a34; --muted:#8a938c;
  --line:#e5e9e4; --shadow:0 2px 10px rgba(30,60,45,.10);
}
*{box-sizing:border-box;margin:0;padding:0}
body{font-family:"PingFang SC","Microsoft YaHei",system-ui,sans-serif;background:var(--bg);color:var(--ink);font-size:16px;line-height:1.6}
.topbar{display:flex;align-items:center;justify-content:space-between;padding:16px 26px;background:linear-gradient(120deg,var(--green),#1d5f4b);}
.brand{font-size:23px;font-weight:700;color:#fff}
.brand .sub{font-size:14px;font-weight:400;color:#bcd6c9;margin-left:10px}
.badge{background:var(--orange);color:#fff;padding:6px 14px;border-radius:14px;font-size:14px}
.tabs{display:flex;gap:8px;padding:12px 26px 0;background:var(--bg)}
.tab{border:none;background:transparent;padding:12px 22px;cursor:pointer;border-radius:12px 12px 0 0;color:var(--muted);font-size:16px}
.tab.active{background:var(--panel);color:var(--green);font-weight:600;box-shadow:var(--shadow)}
main{padding:18px 26px 48px}
.panel{display:none}
.panel.active{display:block}
.layout{display:flex;gap:18px;align-items:flex-start}
.layout.charts{display:flex;gap:18px;flex-wrap:wrap}
.card{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:20px;box-shadow:var(--shadow);margin-bottom:18px;flex:1}
.card.flat{margin-bottom:0;padding:8px 14px}
.side{width:420px;flex:none}
.card-title{font-weight:700;margin-bottom:12px;font-size:19px;display:flex;align-items:center;gap:10px}
.mock{font-size:13px;color:#c07818;background:#fdeeda;padding:3px 10px;border-radius:8px;font-weight:600}
.big-mock{font-size:14px}
.mini{border:1px solid var(--line);background:#f4f7f4;color:var(--ink);padding:6px 14px;border-radius:8px;cursor:pointer;font-size:14px;margin-bottom:10px}
.mini:hover{background:var(--green-l);color:#fff}
.tbl{width:100%;border-collapse:collapse;font-size:15px;margin-top:8px}
.tbl th,.tbl td{border-bottom:1px solid var(--line);padding:10px 12px;text-align:left}
.tbl th{color:var(--muted);font-weight:600;background:#f4f7f4}
.tbl tr:hover td{background:#f8fbf8}
.status-pill{display:inline-block;padding:3px 11px;border-radius:10px;font-size:14px;white-space:nowrap}
.s-PENDING{background:#fdeeda;color:#c07818}
.s-PROCESSING{background:#e3effa;color:#2f6f9e}
.s-COMPLETED{background:#e2f2e8;color:#2f7d4f}
.s-CANCELLED{background:#ececec;color:#777}
.tag-new{display:inline-block;margin-left:6px;padding:1px 8px;border-radius:8px;font-size:12px;background:var(--red);color:#fff;font-weight:700}
/* ---------- 住客端 ---------- */
.ov-cards{display:flex;gap:12px}
.ov{flex:1;border-radius:12px;padding:12px 14px;text-align:center}
.ov .v{font-size:30px;font-weight:800}
.ov .l{font-size:13px;color:var(--muted)}
.ov.p{background:#fdeeda;color:#c07818}
.ov.g{background:#e3effa;color:#2f6f9e}
.ov.o{background:#e2f2e8;color:#2f7d4f}
.overview-card{background:linear-gradient(135deg,var(--green),#1d5f4b);border:none}
.overview-card .card-title{color:#fff}
.overview-card .mock{background:rgba(255,255,255,.18);color:#ffe3bd}
.overview-card .ov.p{background:rgba(255,255,255,.92)}
.overview-card .ov.g{background:rgba(255,255,255,.92)}
.overview-card .ov.o{background:rgba(255,255,255,.92)}
.chat-card{min-height:540px;display:flex;flex-direction:column}
.chat-box{flex:1;overflow-y:auto;max-height:470px;padding:8px;display:flex;flex-direction:column;gap:12px}
.msg{max-width:80%;padding:11px 15px;border-radius:14px;line-height:1.6;white-space:pre-wrap;font-size:16px}
.msg.guest{align-self:flex-end;background:var(--green-l);color:#fff;border-bottom-right-radius:3px}
.msg.bot{align-self:flex-start;background:#eef3ee;color:var(--ink);border-bottom-left-radius:3px}
.quick-row,.confirm-row{display:flex;flex-wrap:wrap;gap:8px;margin:10px 0}
.qbtn{border:1px solid var(--line);background:#f4f7f4;color:var(--ink);padding:8px 16px;border-radius:18px;cursor:pointer;font-size:15px}
.qbtn:hover{background:var(--green-soft);color:var(--green)}
.qbtn.ok{background:var(--green-l);color:#fff;border-color:var(--green-l)}
.input-row{display:flex;gap:10px;margin-top:8px}
.input-row input{flex:1;border:1px solid var(--line);border-radius:10px;padding:11px 14px;font-size:16px;background:#fff}
.send{border:none;background:var(--green-l);color:#fff;padding:0 24px;border-radius:10px;cursor:pointer;font-size:16px}
.send:hover{filter:brightness(1.08)}
.pref-list{list-style:none;margin:8px 0}
.pref-list li{display:flex;justify-content:space-between;padding:8px 12px;border:1px solid var(--line);border-radius:8px;margin-bottom:8px;background:#f8fbf8;font-size:15px}
.pref-add{display:flex;gap:8px;margin-top:8px}
.pref-add select,.pref-add input{border:1px solid var(--line);border-radius:8px;padding:8px;background:#fff;font-size:15px}
.pref-add input{flex:1}
.del{cursor:pointer;color:var(--red);font-weight:700}
/* ---------- 员工端：左导航 + 内容区 ---------- */
.staff-shell{display:flex;gap:0;background:var(--panel);border-radius:16px;box-shadow:var(--shadow);overflow:hidden;min-height:620px}
.sidenav{width:225px;flex:none;background:var(--green);color:#e8f2ec;display:flex;flex-direction:column;padding:18px 12px}
.nav-logo{font-size:19px;font-weight:800;color:#fff;padding:4px 10px 2px}
.nav-logo span{font-size:12px;font-weight:400;color:#9cc4b2;margin-left:6px}
.nav-user{padding:10px 10px 16px;font-size:15px;border-bottom:1px solid rgba(255,255,255,.14);margin-bottom:12px}
.nav-user em{display:block;font-style:normal;font-size:12px;color:#9cc4b2;margin-top:2px}
.nav-item{display:flex;align-items:center;gap:8px;width:100%;text-align:left;border:none;background:transparent;color:#cfe4d8;padding:12px 12px;border-radius:10px;cursor:pointer;font-size:15px;margin-bottom:6px}
.nav-item:hover{background:rgba(255,255,255,.10);color:#fff}
.nav-item.active{background:rgba(255,255,255,.16);color:#fff;font-weight:600}
.nav-badge{margin-left:auto;background:var(--red);color:#fff;border-radius:10px;padding:1px 9px;font-size:12px;font-weight:700}
.nav-badge:empty{display:none}
.nav-tip{margin-top:auto;background:rgba(255,255,255,.10);border-radius:10px;padding:10px 12px;font-size:13px;color:#ffe3bd}
.nav-tip small{color:#b9d2c5}
.nav-mock{margin-top:10px;text-align:center;font-size:12px;color:#ffe3bd;background:rgba(0,0,0,.18);border-radius:8px;padding:4px}
.staff-main{flex:1;padding:20px 24px;overflow-x:auto}
.staff-view{display:none}
.staff-view.active{display:block}
.view-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin-bottom:14px}
.view-head h3{font-size:20px;color:var(--ink)}
.view-sub{font-size:13px;color:var(--muted);margin-top:2px}
.head-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.search{border:1px solid var(--line);border-radius:10px;padding:8px 12px;font-size:14px;min-width:200px;background:#fff}
.btn{border:1px solid var(--line);border-radius:10px;padding:8px 16px;font-size:14px;cursor:pointer;background:#fff;color:var(--ink)}
.btn.ghost{background:#f4f7f4}
.btn.ghost:hover{background:var(--green-soft)}
.btn.primary{background:var(--green-l);border-color:var(--green-l);color:#fff}
.btn.primary:hover{filter:brightness(1.08)}
.btn.danger{background:#fff;border-color:#ecc9c2;color:var(--red)}
.btn.danger:hover{background:#fdeeec}
.new-banner{display:none;background:#fdeeea;border:1px solid #f3cdc4;color:#b04a34;font-weight:600;border-radius:10px;padding:10px 16px;margin-bottom:14px}
.new-banner.show{display:block;animation:blink 1.2s ease-in-out 3}
@keyframes blink{50%{opacity:.55}}
.filter-row{display:flex;align-items:center;gap:12px;margin-bottom:10px}
.pills{display:flex;gap:6px}
.pill{border:none;background:#eef2ee;color:var(--muted);padding:7px 16px;border-radius:18px;cursor:pointer;font-size:14px}
.pill:hover{background:var(--green-soft);color:var(--green)}
.pill.active{background:var(--green-l);color:#fff;font-weight:600}
.count{font-size:13px;color:var(--muted);margin-left:auto}
.kpi-cards{display:flex;gap:14px;flex-wrap:wrap;margin-bottom:14px}
.kpi{background:linear-gradient(135deg,#eef5f0,#f7f4ec);border:1px solid var(--line);border-radius:12px;padding:16px 20px;min-width:160px;flex:1}
.kpi .v{font-size:32px;font-weight:800;color:var(--green)}
.kpi .l{font-size:14px;color:var(--muted);margin-top:4px}
/* 工单详情 */
.detail-card{max-width:820px}
.detail-head{display:flex;justify-content:space-between;align-items:flex-start;border-bottom:1px solid var(--line);padding-bottom:12px;margin-bottom:14px}
.detail-type{font-size:20px;font-weight:800;color:var(--green)}
.detail-no{font-size:13px;color:var(--muted);margin-top:2px}
.detail-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:14px}
.detail-grid label,.detail-block label{display:block;font-size:13px;color:var(--muted);margin-bottom:4px}
.detail-grid b{font-size:15px}
.detail-block{margin-bottom:14px}
.detail-block p{background:#f8fbf8;border:1px solid var(--line);border-radius:10px;padding:10px 14px;font-size:15px}
.detail-block textarea{width:100%;border:1px solid var(--line);border-radius:10px;padding:10px 14px;font-size:15px;font-family:inherit;resize:vertical}
.detail-actions{display:flex;gap:10px;flex-wrap:wrap;margin:6px 0 10px}
.detail-hint{font-size:13px;color:var(--muted)}
/* ---------- 运营看板 ---------- */
.charts .card{width:calc(50% - 9px);min-width:340px}
svg text{font-family:inherit}